HOW DO I RETURN MY ORDER?
Good question! Obviously we have just launched our e-commerce site (and we're not Amazon or Walmart) so please be patient with us as we figure things like our return policy out. Right now we are only selling t-shirts, sweatshirts, hats, stickers and masks. These are not big ticket items.
If you are not certain that you really really want the item you're considering, we would rather have you sleep on it. Why? All that shipping back and forth does a lot of damage to the environment; it also costs Bored of Authority (R) a lot of money. We don't have tons of inventory either. We'd rather forgo an order and sell the item to someone that knows they really want it. So if you simply don't like an item, sorry, we can't take it back. Give it to your friend, your little brother or sister, or donate it to a charity. Again, if you're on the fence about it, sleep on it. If there is a defect with the product, of course, we will exchange it for one that is not defective at no cost to you. We ask that you email a picture of the defect to firstname.lastname@example.org and we will get to it within 24 hrs to make a determination and give instructions regarding what to do next.
PLEASE READ CAREFULLY BELOW
When our BOA TOTAL MOUNTAIN technical gear becomes available for sale later this year or early next year, we will be updating our return policy and aligning it with the rest of the outdoor industry. Stay tuned and thank you for understanding where we're at at this point in time in our redevelopment.